Frequently Asked Questions (FAQs)

Do you accept FSA, HSA, or any health savings cards? We are happy to try using your FSA, HSA, or any health savings cards, if applicable, however there are no promises that they will go through, so we keep a backup payment method on file just in case. For savings, we provide wholesale pricing for labs, saving you hundreds of dollars. We also give you discounts on medical-grade supplements.
Do you accept insurance or American Express? No.
What are your office hours? We are open Monday, Wednesday, and Friday from 9 am to 5 pm ET. Tuesdays and Thursdays are administrative days only. We are closed on Saturdays and Sundays.
Do you help with Cancer? While we do not treat cancer at our facility, we will walk along side you during your cancer treatment, which includes immune system modulation, aiding in stress resilience for your body's needs.
How much do labs cost? We won't know until the provider has indicated which labs you will need.
What is the minimum age you will see as a patient? 16 years and older is the minimum age we see as patients. You must be a current patient in order for us to see a child under 16 years old.
How often are appointments scheduled? After your initial 1 hour and 45-minute appointment, which costs $495, the follow-up appointment is typically scheduled when your lab results come back (which is normally 4 to 6 weeks later)
What is the best way to schedule a consultation? Please call our office to schedule consultations.
How do you notify me about appoinments or important messages? We will not text you appointment reminders. We only send emails. Important messages can be provided over a phone call and in the patient portal.
Are you a subsitute for my primary care provider? We are not your PCP.
Can you help me with a special case? Special circumstances: Call our office to inquire.